POLICIES

   - Deposit Requirements: The customers are required to pay 30% to 50% depending on the event (the percentage depends on the guest list, date, occasion, entertainment, and how many vendors we will include)

   - Payment Schedule: The customers pay the deposit the day the contract is signed with the agreement,  fulfilling your expectations. The rest of the payment must be made at least 1 week before the event. 

-Accepted Payment Methods: We accept Cash, Zelle, PayPal, or Apple Cash.

-Cancellation and Refund Policy: The refund can be requested up to two weeks before the event; after this date, the customer will NOT receive a refund. 

   - Event Postponements: The event can be postponed up to 2 weeks before the day of the event. Depending on the type of event, this date can be moved to before or after these 2 weeks.  

   - Refund Terms: Depending on the nature of the event, the payment made can be refunded or not. 

   - Client Expectations: Enchanted Events is committed to fulfilling the customer expectations signed in the contract. 

- Vendor and Supplier Policy: Enchanted Events handles different contracts with each of our Vendors. There might be some vendor that will own their policies and may have different refund policies. 

   - Force Majeure: The event may be canceled or altered due to reasons beyond customers' or Enchanted events' control (e.g., natural disasters, health pandemics).

-Confidentiality Policy: The personal data provided to Enchanted Events will be kept confidential and will be saved in our records for a period of 1 year for quality purposes.